BUST-OUT! FREQUENTLY ASKED QUESTIONS

SITE QUESTIONS
How often do you update the site?

LOGIN PROBLEMS
I enter my password, but the login screen just keeps appearing.
I keep getting an error page when I try to log in.
I have lost my password.
I was accessing the site fine, then suddenly I keep getting the subscribe page.

VIEWING CONTENT PROBLEMS
I keep getting an error page.

BILLING/MEMBERSHIP QUESTIONS
I have lost my password.
I want to cancel.
I'm disappointed, I want a refund.

VIDEO PURCHASE QUESTIONS
All questions about the shopping section

CONTACTING BUST-OUT!
How do I contact Bust-Out!

 

How Often Do You Update The Site?
New images are added to Bust-Out! every day ... 7 days a week, 365 days a year!  Historically we have added well over 1000 images every month!  Mpegs are updated every 4 days.  Other content is updated regularly, as it becomes available.
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I Enter My Password, But The Login Screen Just Keeps Appearing!
There are a few simple checks you should do if you are having troubles logging in.  First and most obvious, is to be sure that you are entering your username and password correctly as it was provided to you in your membership email.  This includes using upper and lower case (capitals, and small letters) where necessary.  You can recover lost passwords by having them emailed to you using our
LOST PASSWORD FORM.  Secondly, and this is probably the single largest reason for login failures, is to be certain your browsers cookie function and javascript are enabled.  Cookies are small pieces of information from a website which are held on your computer.  Browsers are usually installed on a computer set to accept cookies by default, as they are necessary to view many websites correctly.  However, you, or someone else who uses your computer, may have disabled them, unintentionally or otherwise.  Because of this, the first thing to do is to check to make sure your browser is set to accept both cookies and javascript.  Use your browsers 'help' feature to find out how to do this.  A NOTE ABOUT COOKIES:  This website uses cookies to maintain your authorization as you view the members area.  Without it, you would have to enter your password for every single page and image that appeared from within the members area.  This cookie is cleared from your system after you close your browser.

If you are a member who has had access but cannot gain access anymore, then please be sure that your membership is current and hasn't expired.  Sometimes your charge account is declined during a rebill and your membership revoked.  You can check your membership status at ibillcs.com.
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I Keep Getting An Error Page When I Try To Log In.
Almost every case of a member receiving an error page appearing after they enter their username and password is due to how their browser is set up to handle cookies.  Cookies are small pieces of information from a website which are held on your computer.  Browsers are usually installed on a computer set to accept cookies by default, as they are necessary to view many websites correctly.  However, you, or someone else who uses your computer, may have disabled them, unintentionally or otherwise.  Because of this, the first thing to do is to check to make sure your browser is set to accept cookies and javascript.  Use your browsers 'help' feature to find out how to do this.  A NOTE ABOUT COOKIES:  Bust-Out! uses cookies to maintain your authorization as you view the members area.  Without it, you would have to enter your password for every single page and image that appeared from within the members area.  This cookie is cleared from your system after you close your browser.

If you are still getting an error, try closing all open browser windows, then open a new one and go to the home page of this website.  Click on the members link and try entering again.

Bust-Out! is tested to work with the latest released versions of the most popular browsers.  If you are using an exceptionally old browser or a yet-to-be released beta browser, then you may need to upgrade or switch to a more recently released version.
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I Have Lost My Password.
If you think you are entering the proper password but can't gain access, then please see "I Enter My Password, But The Login Screen Just Keeps Appearing!"  If you can't remember your password then please use our
lost password form to have your password emailed to you.
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I Was Accessing The Site Fine, Then Suddenly I Keep Getting The Subscribe Page.
Users are redirected to the subscribe page when there are multiple users accessing the site simultaneously with the same username/password.  There are 3 possible reasons for this happening.  The first is that your password was stolen by a hacker for his own or others gain.  The second is that you, the user, may have shared your password with someone else.  Sharing is an infringement of the membership contract and is prohibited.  The third reason has to do with your ISP.  Some ISP's (like AOL) will break up your computers request for a webpage and redirect it through numerous computers called 'proxies'.  When this happens, it can appear as though you are actual 2, 3, 4 or more people using the site under one password instead of just one.  This happens rarely however as we are aware of the situation, and have been improving our password software to allow for that particular situation.

Bust-Out! constantly monitors newsgroups and password sites, server log files, as well as ensuring passwords are difficult to crack, in order to help prevent password theft.
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I Keep Getting An Error Page.
If you find that in one particular circumstance, you will repeatedly receive an error page, and the possible answer to the problem isn't found on this FAQ page, please send all of the details to the webmaster.  See 'Contacting Bust-Out!'.
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I'm Disappointed, I Want A Refund.
Unlike most commercial websites, adult websites are constantly targeted by hackers, thieves, and fraudulent use.  It seems everybody wants to view pornographic material, but nobody wants to pay for it!  We feel we have assembled an excellent website (especially compared to most others out there) for a very reasonable price.  And the very positive feedback we have received would suggest the same.  If we allowed refunds to everyone who wanted it, then no one would apparently like the site, and it would result in a lot of unfair use.

As far as content not viewable on your computer, it should be known that all content is viewable using your existing computer software, or with free downloads.  All content is tested by the webmaster and of course by all of the other members.  If there is a problem with your setup due to software corruption, unwillingness to troubleshoot using the manufacturers tech help, unwillingness to download free software, or otherwise, then we are sorry, but this is not our fault.  Ultimately, Bust-Out! is only responsible for the website itself.

For these reasons we have  clearly stated in the membership contract, which everyone agrees to by signing up (view the contract from the subscription page or here), that refunds are not given.  If you truly do not like the website, then again we are sorry and invite you to cancel your subscription using the cancellation page.
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PURCHASING VHS/DVD VIDEOS
Please note:  The video sales and shipping is handled by a renowned third party company.  All questions regarding the purchase or order status of VHS tapes and DVD videos in the shopping section of this website, should be directed towards the email address found on the main page of the shopping section.
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CONTACTING BUST-OUT!
HELP US HELP YOU BY FOLLOWING THESE GUIDELINES:

1) Before you contact us, please make sure your question has not been answered above.  If it is answered here but you still are having problems, then please tell us, otherwise we may reply with a simple 'see the FAQ'. (that is after all the reason for the Frequently Asked Questions Page!)

2) We may be a business, but we are also human!  Please don't send rude or bluntly demanding emails as they are more likely to have a slower response or even ignored.

3) Please include as much identifying information as possible, preferably the email address you signed up with, AND your username.
If you are writing about a technical problem/error page with the site, please, if possible, include the message that appeared, and what you were doing when it came up.

4) Be forewarned that ultimately, we are only responsible for the Bust-Out! website, not Microsoft or Netscape or any other products.  Nor are we always able to troubleshoot other companies products.  What this means, is that if the problem does not lay within our website or server, but rather within your particular setup, that we may not be able to help you, and you may need to seek help on the product manufacturers website. This doesn't mean we won't try, but that you should be prepared to, or initially try to seek help elsewhere first.

5) ALLOW AT LEAST 48 HOURS FOR US TO RESPOND!!!  We try to respond as quickly as possible, but remember, you may be emailing us when it is 3 AM here (even though it is noon where you are).  Also during vacation times emails are not replied to as quickly.

EMAIL DISCONNECTED

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